Consumer acceptance of the autonomous robot in last-mile delivery: A combined perspective of resource-matching, perceived risk and value theories

Consumer acceptance of the autonomous robot in last-mile delivery: A combined perspective of resource-matching, perceived risk and value theories

Following the expansion of e-commerce, the need for transportation services has increased. Moreover, the pandemic has decreased in-person interaction, necessitating contactless technologies. The autonomous delivery robot (ADR) is one such contactless technology used in last-mile delivery (LMD). Hence, consumers’ acceptance of ADRs in last-mile service must be studied to promote the use of this innovative technology.......https://doi.org/10.1016/j.tra.2024.104008